ORDERS

Is it necessary to have an account to make a purchase?

• It’s possible to to make a purchase as a guest, but we recommend to create an account, which gives you additional features.

What are the payment methods?

• You can pay via credit / debit card in the checkout section.

How do I receive a successful order confirmation?

• After finalizing the order, you will automatically receive an email confirming the purchase. It contains the order number that you can use to track its status.

How will I receive the products and how much does the delivery cost?

• We use USPS, UPS and FedEx for delivering our orders. Delivery cost is $5.80 per order. Orders over $150 are free of shipping charges.

Can I cancel the order?

• You can cancel an order emailing request to [email protected] prior it dispatching via courier or afterwards.

RETURNS

Can I return a product?

• According to our “Return Policy”, everyone has the right to return a product within 30 days.

Return policy:

• In order for the return to be possible, the product must be accompanied by its original packaging, all labels and (or stickers, a copy/original of the invoice or the receipt; the product has not been used).

How to return a product?

• Send an email to [email protected], which contains the order number and the products you want to return. You will receive an answer with instructions how to proceed.

Who pays the return costs?

• All return costs are paid by the customer.

When will my sum be refunded?

• After we receive the returned product, the sum will be refunded.