Delivery Information

  1. Delivery and payment of items
    1. Delivery is made only on successfully accepted orders.
    2. Delivery is not available on Sundays and public holidays.
    3. Delivery is made within 7 working days for Bulgaria and up to 21 days outside the country.
    4. Delivery is made by a COURIER of the company SPEEDY to an address specified by the user or to an office of SPEEDY.
    5. If the user does not provide access to the address specified by him or does not request the shipment from the specified office, the Seller is released from the obligation to perform the delivery.
    6. Payment can be made in several ways:
      – Credit or debit card;
      – Cash payment to the courier by cash on delivery (Bulgaria only).
    7. Regardless of the chosen method, the amount to be paid is the same.
    8. Orders delivered to the UK are subject to customs duties, according to the conditions of the customs authorities.
  2. Complaint and withdrawal from the contract.
    1. Each user has the right to withdraw from the contract and return the item purchased from the e-shop.
    2. The right under the previous paragraph shall be exercised within 30 days of receipt of the item.
    3. Withdrawal from the contract may be made before the courier upon delivery of the goods, if the goods are delivered after the deadline for reasons beyond the control of the User and are not due to force majeure.
    4. In case of refusal, the consumer is obliged to return the item in undamaged commercial debt.
    5. In case the item is paid, in case of withdrawal from the contract, the amount paid by the User is refunded within 15 / fifteen / days.
    6. Amounts are not refundable if the User does not return the item.
    7. The user may not state a reason for the cases under the previous paragraph.
    8. The user does not owe a penalty or compensation.
    9. The consumer has the right to claim in cases where the product does not comply with the agreement between the parties.
    10. The discrepancy is expressed in:
      – Sent wrong item;
      – Missing parts of the article;
      – Damaged item;
      – Mismatch in size or color of the item.
    11. The complaint is submitted to “8 AGENCY” Ltd. at the email address: [email protected]
    12. Upon filing a complaint, the user is obliged to return the received item within 30 days.
    13. In case of a complaint, the user has the right to replace the item or request a refund of the amount paid by him.
    14. In case of a complaint, the consumer is obliged to keep the commercial appearance of the item, together with the original packaging and label.
    15. When exchanging items, the transport costs are at the expense of the User, unless the replacement is due to the fault of the e-shop.
    16. In case the consumer has ordered more than one item, but has exercised the right of withdrawal or complaint for only one, the Purchase Agreement is reserved for the other items.
    17. Questions related to the right of withdrawal or complaint can be made to email: [email protected]