Is it necessary to have an account to make a purchase?
- It’s possible to to make a purchase as a guest, but we recommend to create an account, which gives you additional features
What are the payment methods?
- There are two possible ways to pay: with credit / debit card in the checkout section or with cash on delivery (available only for deliveries in Bulgaria)
How do I receive a successful order confirmation?
- After finalizing the order, you will automatically receive an email confirming the purchase. It contains the order number that you can use to track its status.
How will I receive the products and how much does the delivery cost?
- For Bulgaria: on the day of delivery you will receive an SMS with confirmation, which contains the shipment number, as well as the name and phone number of the courier. Orders placed after 4 pm will be shipped the next business day.
Can I cancel the order?
- You can cancel an unprocessed order by sending an email to firstname.lastname@example.org.
Can I return a product?
- According to our “Return Policy”, everyone has the right to return a product or report a non-conformity within 14 / fourteen / days from the date of receipt.
- In order for the return to be possible, the product must be accompanied by its original packaging, all labels and / or stickers, a copy / original of the invoice or the receipt; the product has not been used /
How to return a product?
- Изпратете мейл на email@example.com, който да съдържа номера на поръчката и продуктуте, които искате да върнете. Ще получите отговор с инструкции, как точно да процедирате.
- Send an email to firstname.lastname@example.org, which contains the order number and the products you want to return. You will receive an answer with instructions how to proceed
Who pays the return costs?
- All return costs are paid by the customer
When will my sum be refunded?
- After we receive the returned product, the sum will be refunded