Return Policy for Delivery outside Bulgaria
- Each customer has the right to return or exchange an item within 14 / fourteen / days from the date of receipt. Courier costs are at the expense of the customer.
- Return of an item is allowed in the following cases:
- defective item
- wrong size
- To be able to return, the item is required:
- The item is in its original state and packaging.
- Apparel has the original tags attached.
- Accessories have all parts of the original packaging.
- it must be packed in an envelope of a courier company
- on the original packaging of the item – box or envelope, do not stick bills of lading, tape, etc., which would violate the integrity and commercial appearance of the original packaging!!
- Request for return / exchange of the goods is submitted in writing within 14 days to the address firstname.lastname@example.org , as of the date of receipt of the order. The request must contain:
- Order number
- the names of the client / account holder,
- phone number
- IBAN on the customer’s personal bank account, to which the amount paid by the customer for the goods will be refunded. (Upon return)
- Name of the courier and bill of lading number used to make the return / exchange.
- Exchange options:
- Exchange for the same item model (different number, color, etc.).
- Exchange for another item of the same value or higher (as the customer pays the difference).
- WHEN EXCHANGING: Please indicate next to the item name on the original goods receipt the number you want the exchange to be completed..
- Refund via Stripe/bank account will be transferred within 14 days after the receipt of the returned item at the warehouse’s address.
- Return/exchange is at the customer’s expense to the following warehouse address:
8 Agency LTDSofia 14072 Srebarna Street
Tel: +359 878106213